Name:	This name will be displayed as the sender's name for emails.
Email address:	Your email address or one of your email aliases.
Server type:	Either IMAP or POP3 (see question: Should I use POP3 or IMAP?)
Username:	The full email address (email aliases are not allowed!)
Password:	The one you set during the email configuration.
Incoming mail server (IMAP):	email.my-webspace.at
Incoming mail server (IMAP) Port:	993
Incoming server authentication:	Password
Outgoing mail server (SMTP):	email.my-webspace.at
Outgoing mail server (SMTP) Port:	465
Outgoing server authentication:	Password
Encryption:	Enable SSL/TLS
Webmail access:	email.my-webspace.at

If you use Mozilla Thunderbird as an email client, the settings are automatically detected (Autoconfiguration).

Among the received emails, there are unfortunately always some spam emails as well. If automatic replies are sent to these spam emails, the senders will realize that there is indeed a person behind this email address. As a result, even more spam emails will be sent to this person. Our mail server handles the sending of these spam emails, which leads to a poor "digital reputation" on the internet, potentially resulting in emails no longer reaching their recipients.

In the MyWebspace Panel under Email Alias you can add forwarding to an internal email address.

If you want to forward to an external email address like Gmail or Hotmail, you will need a so-called distribution list. This can be created by pressing "Create new distribution list". You first need to enter the email address to be forwarded and then enter one or more forwarding addresses. This way, you can automatically forward emails to multiple recipients. The maximum number of recipients per distribution list is 30.

In the MyWebspace Panel under CMS, there is a WordPress & DokuWiki click installer that allows you to easily install one by clicking "Install CMS." In the next step, you select WordPress or DokuWiki and confirm by clicking Next to choose the domain where the application will be installed. In the directory field, you have the option to install the application in a subdirectory, such as "wordpress." This would make the URL of the respective application look like: www.[yourDomain]/wordpress/. Usually, you can ignore this field, so it is installed directly under www.[yourDomain]. By clicking Next again, the application will be installed. It’s important that you access it immediately and complete the final settings for the website manually!

In the MyWebspace Panel, you can set the desired version. We require our customers to use a PHP version higher than 7.4!

Webserver address:	webhost.my-webspace.at
Username:	"Username"-www (Example: mustermann-www)
Password:	Automatically assigned / self-chosen password

We offer the following services for transferring files to/from your web space:
SFTP, SCP, and rsync (via SSH). Additionally, there is a web-based file manager in the customer panel – but this is only recommended for transferring individual files.
By default, we assign you a randomly generated SFTP password. You can change it in the file manager in the panel by clicking on the key symbol.
Please note that regular FTP is disabled by default! FTP is a security risk as everything is transmitted unencrypted and often causes issues with firewalls. Since most programs also support SFTP [for example Cyberduck (MAC), WinSCP (Windows), or Nautilus/Thunar/Konqueror (Linux)], this shouldn't be a limitation. If you still need FTP for a specific program, contact us through the contact form so we can enable it for you.

Simply click on the "Forgot your password?" link on the login page of the MyWebspace Panel and provide your username or the email address associated with your account. You will then receive an email with a link that you need to click on.

In the Webmail Client under Settings -> Password, you can set a new password.

This can be changed in the MyWebspace panel under the file manager. There, click on the key in the middle column and enter the new password twice. By pressing the tab key and clicking Save, the new password can be used for SFTP and SSH access to the web space.

An email can be sent to a maximum of 35 recipients (including CC and BCC). If a higher number is selected, the email will get stuck during sending and cannot be delivered.

First, download and install the Nextcloud client here. After opening, click on Log in and enter the server address. A web browser will then open where you will need to enter your username and password -> Log in -> Click on Grant Access.

Afterwards, the Nextcloud client is connected to your MyWebcloud account, and you can proceed to select which folder (local folder) you wish to sync with your Webcloud. By clicking Connect, the Nextcloud client setup is complete.

The following information is required for setup:

Server address:	https://mywebcloud.at
Username:	The username chosen in the MyWebspace Panel under the Webcloud tab
Password:	The password chosen in the MyWebspace Panel under the Webcloud tab of the respective MyWebcloud account
Local folder	This is the selected folder to be synced, intended for synchronization on the PC/Mac. For example, a new folder named MyWebcloud can be created for this purpose.

Did you know that you can also use the following MyWebspace email addresses

j.doe+anyword@example.com

and that these will also end up in your inbox?

What is this useful for?

Assume your email address is j.doe@example.com and you register for an online account at Contoso. With the help of E-Mail Plus addresses, you could use j.doe+contoso@example.com instead of your actual email address.

Or maybe you're going on a trip and booking a ticket at Margie's Travel Agency. To do this, you could use this email address: j.doe+margiestravel@example.com.

Now, if for some reason Contoso gets hacked and all customer data is stolen, it's very likely that you will receive all sorts of obscure emails afterward. Fake emails that appear to come from your bank, for example. If the recipient's address is listed as j.doe+contoso@example.com instead of your regular email address, you know not to open the email or click any links. Instead, you should create a filter in your mail client or Webmail to delete such emails in the future.

Using different email addresses for various websites and services has the following benefits:

• Traceability: You know which email belongs to which website.
• Privacy: If companies exchange your personal data, it's much harder to combine them due to the use of different email addresses.
• Security: Even if you use the same password - !!! we advise against this !!! - criminals will have a harder time accessing your email account.
• Convenience: You don’t need to use your regular or multiple email addresses; instead, you can conveniently rely on the E-Mail Plus addresses.

Unfortunately, some websites claim that the "+" symbol is not allowed in email addresses. In that case, you can use alternatives like the tilde (~), equal sign (=), percent sign (%), or the number 8 instead of the plus symbol.

This is because the number 8 is used as an alternative delimiter for Plus addresses (see the previous entry). We chose the number since, at the beginning of 2023, it was not used in the hundreds of hosted email addresses we manage. If you still want to use an "8" in your email address, e.g., "user1980@example.com", create your email as "user19@example.com". You will then receive emails sent to "user198..." not just "user1980@example.com" but also "user1988@example.com" or "user198helloworld@example.com".

Yes, you can. Just send us a message with the desired domain extension through the contact form and we will get in touch with you.

Filter rules can be created directly in your mail client (e.g., Thunderbird) and in our Webmail. You must log in with your respective email address and then go to Settings and then Filters. At the bottom, you’ll find a plus symbol, which allows you to create a rule.

In the MyWebspace Panel under Mail, you can check the storage space per mailbox, and in the File Manager, you can check the space used on the file server (web host).

Our entire server infrastructure is backed up daily. If you accidentally deleted or lost data, we can restore it for a corresponding fee. Please send us an email with a detailed description via our contact form.

IMAP: When you use IMAP, your computer synchronizes your mailbox with our servers, and emails remain stored on our servers. If you access your mailbox from multiple devices, such as another computer or smartphone, IMAP is the better choice, as all folders (including sent messages) will be available on all devices, and the email status (read/unread) will be synchronized between them. Access to the spam folder is only possible via IMAP and the Webmail interface.
All our hosting products include access via POP3, IMAP, and Webmail. We recommend IMAP. POP3: With POP3, emails are transferred from our servers to your computer and then deleted from our servers. This saves storage space on MyWebspace. However, if you lose your data due to a hard drive failure, virus infection, theft, etc., your email correspondence will also be lost.

You can pay via PayPal or bank transfer. Through PayPal, we also accept common credit cards like VISA and Mastercard. Please note that PayPal charges an additional 5% transaction fee! We do not offer direct debit. All transactions are done exclusively on an advance payment basis. There’s also an option to make payments using the QR code on your invoice via your banking app. Contracts are automatically renewed for one year 30 days before expiration unless canceled by you.

Every homepage hosted at MyWebspace automatically gets a Let's Encrypt SSL certificate. If everything is correctly displayed via HTTPS, you can set up an automatic HTTPS redirection through the MyWebspace Panel. To do this, click on "Domains," then click again on the name under "Webhosts on...". In the SSL Encryption field, select the option "Redirect HTTP access to HTTPS".

All communication within the MyWebspace infrastructure is conducted over encrypted SSL connections.

When registering a domain, you need to provide some details, such as a postal address, an existing email address, and a phone number. These details are required by the domain registry! Without them, it's not possible to buy domains. Please ensure that the information provided is correct and complete so that you retain full legal ownership of the domains you register. Rest assured, we handle your data responsibly and will never pass it on to third parties without your consent, except for domain registration purposes. Data protection is a top priority for us!

You've probably tried to log into our server multiple times. We've increased the security of our access points, so login attempts are blocked after the 15th attempt. In this case, please wait 12 minutes, and then the access will be unblocked.

Yes, you can host as many websites as you like on your account. However, resale to third parties is not allowed.
Additionally, you can also purchase as many domains as you need with your hosting package. For each domain, the server directory where the domain is hosted (DocumentRoot) can be individually configured.

Great! We're happy to hear that :)
We don't currently offer automatic domain transfers, so please contact us via the contact form. We'll take care of everything else. Besides the usual domain costs, there are no additional fees for domain transfers.

I want to transfer my domain/website to MyWebspace. How does that work?

Can you design a website or develop a web application for me?

Is the web server compatible with CMS systems like Wordpress, Drupal, etc.?

How do I get more storage space, email addresses, domains?