Frequently asked questions

What are the settings for E-Mail?

Name: Your name is used as sender identification.
E-Mail adress: Your my-webspace.at adress or one of the aliases
Server type: IMAP or POP (see question: Should I use POP3 or IMAP?)
Username: The complete e-mail address
Password: Your password is configured in the mailbox settings
Incoming mail server (IMAP/POP3): email.my-webspace.at
Outgoing mail server (SMTP): email.my-webspace.at
Encryption: enable SSL/TLS

If you use Mozilla Thunderbird, the settings are automatically detected (Auto Configuration).

How do I upload files to my webspace?

Web address: webhost.my-webspace.at
Username: "Username" www (Example: smith-www)
Password: Automatically assigned / self-selected password

For filetransfer we provide following services: SFTP, SCP and  rsync (over SSH). There is also a web-based file manager in the customer panel - This is, however, recommended only for the transfer of individual files. Default, you get a random SFTP password assigned. You can change the key symbol in the file manager in the panel. Please note that normal FTP is disabled by default ! FTP is a security risk, because everything is transferred unencrypted and often causes problems with firewalls on top of that. Since most programs can also handle SFTP [eg Cyberduck (MAC), WinSCP (Windows) or Nautilus / Thunar / Konqueror (Linux)], which should represent a restriction. However, if you absolutely need FTP for a particular program, please contact us via the contact form, so that we will unlock.

 

Should I use IMAP or POP3 for my E-mails?

Both methods have their merits:

POP3 transfers your messages to your computer and are deleted from our servers afterwards. This saves space on your my-webspace.at account. If however you loose your data due to hardware failure or malware there is of cours no copy on our servers. If you use IMAO your Mail is synchronized betwenn your computers and our servers. Your mail stays on our servers until explicitly deleted.

If you read your mail on several devices IMAP is the better choice since your messages and their status will be synchronized across all devices. Your spam folder can only be accessed via IMAP or the web interface. All hosting products include IMAP, POP3 and web access.

What are the payment options?

We accept paymens via PayPal, SEPA-Bank transfer and Bitcoins. You can also use major credit cards such as VISA and MasterCard via Paypal. Please note that we charge additional 5% if you use PayPal to cover transaction fees. Bitcoin exchange-rates are provided by bitcoincharts.com.  All contracts will be renewed automatically unless you cancel your subscription. 

Is it allowed to host multiple websites on one account?

You can host as many websites as you desire, but within the limits of your package of course. We do not allow a resale to third parties is not allowed.

Encrypted data transfer

We support encrypted data transfer via sftp and scp. These protocols are supported by most clients.

Why do you want so much personal information about me?

When you register, you'll need to specify some data, such as postal address, an existing e-mail address, telephone number, ...  These data are required by the domain registrar! Without this information no domains can be bought. So please be sure that your data is complete and accurate. Privacy is a very big concern ourselves!

The login on the server is not working, what can I do?

You have probably tried several times to log on our server. We have increased the safety of our approaches and therefore applications are blocked on the server after the 15th login attempt. In this case, please wait 12 minutes, then the access will be enabled again.

I want to move my domain / website to my-webspace.at. How does it work?

Super!
We do not offer automatic domain transfers, please contact us via the contact form. We will organize the move to our server. Apart from the usual domain costs there will be no extra fees.
For all domains except the ".at domain" you need a so-called auth code from your previous provider. If you bring this code already in advance in experience, the transfer goes faster.
If you want to move a website or email address from your old provider, we can also assume this. Contact us, we will assume expense and clarify the costs in advance with you.

Can you make a website for me / develop a web application for me?

My-Webspace.at is only a web hosting provider that is operated by several companies and individuals who also design and develop webapplications. Contact us and we will forward your case internally.

Is the Web server compatible with CMS systems like WordPress, Drupal and co?

Yes. On our web server you can install phpsystems such as WordPress, Drupal, Joomla, Typo3 and many others. We offer the databases MySQL or SQLite. For drupal professionals, we also have the administration Tool "Drush" installed, which can be used from the shell.

Encrypted data transfer

We support encrypted data transfer via sftp and scp. These protocols are supported by most clients.